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Waiting for the Insurance Company to ‘Do the Right Thing’? Your Rights and Legal Options in Texas
Insurance claims should settle problems — not create new ones. When claims drag or are denied, the stress and bills can pile up quickly. This guide explain
s why insurers delay claims, what “bad faith” means in Texas, and the practical legal steps you can take to protect your rights. We’ll also outline the types of recovery that may be available and how Howard Lotspeich Alexander and Williams, PLLC (HLAW) can stand with you through the process.
What Causes Insurance Claim Delays in Texas — and How They Hurt You
Delays happen for many reasons, and they often leave people with mounting expenses and uncertainty. Knowing the common causes helps you respond more effectively and avoid unnecessary setbacks.
Common Delay Tactics Used by Insurers — What to Watch For
Insurers sometimes slow claims by asking for excessive records, stretching out investigations, or losing paperwork. They might repeatedly request the same medical records or ask for additional proof of loss to buy time. Recognizing these tactics lets you push back and keep your claim moving.
Financial and Emotional Impact on Personal Injury Claimants
Slow claims can force you to cover medical bills, miss work, and dip into savings while you wait. The uncertainty also creates stress that affects recovery and daily life. Understanding the real costs of delay makes it easier to document damages and seek appropriate relief.
What Is Bad Faith Insurance in Texas — and How Do You Spot It?

“Bad faith” describes an insurer’s unfair or unreasonable behavior toward a policyholder. Spotting it early can be crucial to protecting your rights and pursuing a remedy.
How Texas Law Defines Bad Faith Insurance
Under Texas law, bad faith generally means an insurer failed to act in good faith or deal fairly with a policyholder. That can include unreasonable delays, denying valid claims without a reasonable basis, or failing to perform a proper investigation. Texas statutes and case law give policyholders tools to challenge these practices when they occur.
Real-World Examples of Bad Faith Conduct
Bad faith can look like denying a claim on a tenuous technicality, ignoring a claimant’s calls, or failing to explain why a claim was refused. If an insurer denies a car-accident claim without a thorough investigation, that conduct may cross the line into bad faith. Identifying these patterns helps build a stronger case.
What Legal Rights Do You Have When a Claim Is Delayed or Denied in Texas?
If your insurer delays or denies your claim, Texas law offers protections and potential remedies. Knowing these rights helps you decide the best next steps.
Key Texas Statutes That Protect Policyholders

The Texas Insurance Code requires insurers to handle claims fairly and within set timeframes. When carriers ignore those duties, policyholders may have grounds for complaints or lawsuits. Understanding these statutes gives you a foundation for asserting your rights and seeking recovery.
These laws are the legal basis you can use to challenge unfair insurer conduct and pursue relief.
How the Texas Civil Practice and Remedies Code Helps in Insurance Disputes
The Texas Civil Practice and Remedies Code supplies additional tools for pursuing claims against insurers, including the ability to recover certain damages and attorneys’ fees in appropriate cases. Familiarity with this code helps you and your lawyer frame the correct legal theory when challenging insurer misconduct.
How Can You Take Action Against an Insurance Company for Delayed Payment in Texas?
If you’re facing an unwarranted delay, there are practical steps you can take to push your claim forward and protect your legal options.
How to File a Complaint with the Texas Department of Insurance
Filing a complaint with the Texas Department of Insurance (TDI) is a constructive first step. TDI oversees insurer conduct and can investigate consumer complaints. Before filing, collect your policy documents, claim numbers, and all correspondence with the carrier. A formal complaint can prompt TDI review and may speed a resolution.
Complaints to TDI often flag violations of the rules designed to stop improper delays.
When It May Be Time to Sue Your Insurance Company for Bad Faith
If an insurer continues to delay or denies a valid claim without justification, legal action may be necessary. A bad faith suit requires proof that the carrier acted unreasonably or breached its contractual duties. Consulting with an experienced attorney will help you evaluate the evidence and determine if litigation is appropriate.
What Compensation Can You Seek for Insurance Claim Delays in Texas?
Knowing the possible forms of recovery helps you and your lawyer set realistic expectations and document the losses you’ve suffered.
Damages Available in Bad Faith Insurance Cases
In a bad faith case, you may seek compensatory damages for out-of-pocket losses such as medical bills and lost wages caused by the delay. In certain cases, punitive damages are also available to punish particularly egregious conduct, though these require clear and convincing proof of malice or gross negligence. Emotional distress claims are limited under Texas law and are evaluated on a case-by-case basis.
Punitive damages can deter future wrongdoing by insurers when extreme misconduct is proven.
How a Fort Worth Personal Injury Lawyer Can Improve Your Settlement
A Fort Worth personal injury lawyer brings experience with both insurance practices and litigation strategy. An attorney can collect evidence, communicate with the insurer, and, when necessary, file suit to seek full compensation. That advocacy often results in stronger settlements and protects your rights throughout the claim process.
Why Choose Howard Lotspeich Alexander and Williams, PLLC (HLAW) for Your Insurance Dispute?
Insurance disputes are stressful and legally complex. Our firm focuses on helping Texans hold insurers accountable and recover what they are owed. We combine legal experience with practical advocacy to protect our clients’ interests at every step.
Our Experience in Texas Personal Injury and Insurance Law
We provide clear legal advice, strategic representation, and hands-on support for clients facing insurance disputes. With experience in bad faith and personal injury matters, we know how Texas law applies and how to press for fair outcomes. Our goal is straightforward: protect your rights and pursue the recovery you need.
Client Results and a Free Case Review
We’ve helped many clients obtain favorable results against insurers that improperly delayed or denied claims. We offer a free consultation to review your situation and explain your options. Choosing Howard Lotspeich Alexander and Williams, PLLC means partnering with a dedicated legal team focused on results.
Frequently Asked Questions
What should I do if my insurance claim is denied?
Start by reading the denial letter carefully to learn the insurer’s reasons. Gather supporting documents — medical records, bills, photos, and communications — and ask the carrier for clarification in writing. If the denial still seems wrongful, contact an attorney who handles insurance disputes to review your options and decide whether to appeal, file a complaint with TDI, or pursue litigation.
How long does an insurance company have to respond to a claim in Texas?
Texas rules generally require insurers to acknowledge a claim within 15 days and to accept or reject it within 30 days, unless more information is requested. Missing these deadlines can trigger penalties under the Texas Prompt Payment of Claims Act. Exact timelines can vary by claim type and circumstances, so consult the statute or an attorney for specifics.
Can I file a lawsuit against my insurance company for delays?
Yes. If an insurer unreasonably delays or denies a valid claim, you may have a cause of action under Texas law. To succeed, you’ll need to show the carrier failed to meet its obligations without a reasonable basis. An attorney can help assess the strength of your case and guide you through the litigation process if needed.
What evidence do I need to prove bad faith insurance practices?
Useful evidence includes written communications with the insurer, records of repeated delay or denial, medical and financial documentation showing your losses, and any internal insurer documents you can obtain. Witness statements or expert opinions can also strengthen a bad faith claim. A lawyer can help gather and organize the evidence you need to build a compelling case.
What are the potential outcomes of a bad faith insurance lawsuit?
Outcomes vary by case. Successful claims can result in compensatory damages for actual losses, recovery of attorneys’ fees in certain situations, and, when misconduct is especially egregious, punitive damages. Each case depends on the evidence and legal theory, so outcomes are evaluated on an individual basis.
How can I expedite my insurance claim process?
Provide complete and accurate documentation quickly, follow up regularly with the adjuster, and keep detailed records of all communications. If the carrier stalls, file a complaint with the Texas Department of Insurance and consider consulting an attorney who can press the claim and, if necessary, take legal action to move things forward.
Conclusion
You don’t have to wait in silence while an insurer delays or denies a legitimate claim. Know your rights, document your losses, and use the legal tools Texas provides. If you need help, Howard Lotspeich Alexander and Williams, PLLC (HLAW) can review your case, explain your options, and take action to pursue the compensation you deserve.Contact us to start your free consultation and protect your interests.
































